Location: Evanston, IL
Appliance: LG stacked washer and dryer (closet installation)
Customer Complaint: Washer is leaking water onto the floor
Cause: Failed cold water inlet valve
Repair: Disassembly of stacked unit and valve replacement in one visit
Technicians: 2 certified techs on site
Total Cost: $365
Customer complaint: Washer is leaking water
A client contacted us after noticing water pooling under their LG stacked washer and dryer unit. The appliances were installed inside a tight hallway closet, which made access difficult. The customer was worried about floor damage and mold because the leak started spreading beyond the laundry area.
When a washer is leaking, especially in a stacked setup, fast action matters. If left unchecked, water can damage hardwood floors, baseboards, drywall, and even nearby electrical components.
Initial diagnosis in a tight closet installation
After arriving in Evanston, our technicians began with a careful inspection. Since the washer and dryer were stacked inside a closet, the repair required safe disassembly. These installs are more complex than standard side‑by‑side units and usually require two technicians to remove the dryer, access the washer, and avoid damage to the venting and electrical connections.
Once the dryer was safely removed and the washer was accessible, we ran a quick test fill. We were able to observe active dripping from the rear water connection area within minutes.
What caused the leak?
The problem came down to a faulty cold water inlet valve. Over time, inlet valves can crack, wear internally, or fail due to mineral buildup and water pressure changes. In this case, the valve housing had developed an internal leak that got worse during each fill cycle.
Common signs a cold water valve is failing include:
- Water leaking during the wash fill cycle
- Slow or inconsistent filling
- Drips at the rear hose connections
- Water pooling under the washer
Thankfully, the customer called before the leak caused major floor or wall damage.
The repair process (completed in one visit)
This job required careful handling due to the stacked configuration. Two technicians shut off power and water, removed the dryer, and accessed the washer’s inlet assembly. We replaced the failed cold water inlet valve with a new OEM-compatible LG part, then inspected the hoses and fittings for wear.
Before reassembly, we:
- Checked both hot and cold hose connections for cracks and stripping
- Secured wiring and ensured connectors were seated properly
- Verified the valve mount and clamps were tight
- Reinstalled the stacked unit safely and confirmed proper alignment
After installation, we ran multiple test cycles to confirm there were no leaks, the washer filled at normal speed, and the stacked unit remained stable.
Same-day stacked washer repair in Evanston
Because we stock common LG washer parts, we completed the repair on the spot—no second trip needed. The total cost was $365, which included diagnosis, labor, stacked unit disassembly/reassembly, and part replacement.
The customer was relieved to have the leak fixed the same day—especially with the washer and dryer installed in a closet where small leaks can quickly turn into expensive damage.
Why stacked washer leaks require experienced technicians
Stacked laundry units in closets aren’t a typical DIY situation. Proper service requires:
- Safe lifting and appliance separation
- Correct vent disconnection/reconnection
- Protection of flooring and closet walls
- Reassembly that prevents vibration, noise, and misalignment
Improper handling can damage the dryer, create venting issues, or cause new leaks—so it’s worth calling a team that works on stacked systems regularly.
How to prevent washer leaks in the future
Here are a few simple ways to reduce the chance of a future leak:
- Inspect hoses once a year (especially behind stacked units)
- Use braided stainless‑steel hoses instead of old rubber ones
- Replace worn hose washers and avoid overtightening connections
- If you notice slow fill or dripping, book service before it becomes a flood
Early detection is the easiest way to prevent costly flooring or drywall repairs.
Appliance repair in Evanston, IL
If your washer is leaking—or you see water under your stacked laundry unit—don’t wait. Water damage escalates fast, especially in closet installations.
We provide professional appliance repair in Evanston, including LG washer repair, stacked washer and dryer service, leak diagnostics, inlet valve replacement, and emergency appointments when available.
Need washer repair in Evanston?
If your LG washer is leaking, filling slowly, or leaving water on the floor, our team can help. Schedule online or call today to book a fast, professional repair.
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